Frequently Asked Questions
Q:
What Methods of Payment Does Factory Direct Mirrors Accept?
A:
We accept personal or corporate checks (by mail only), money orders (by mail only), and PayPal.
In addition, we also honor all major credit cards including Discover, MasterCard, Visa and AmericanExpress.
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Q:
How do I Contact Customer Service?
A:
Our customer service team is ready to assist you. Please contact us anytime. Email us at buyfactorydirect@aol.com or phone us at 1-800-252-5223 M-Fri 9-6 EST
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Q:
What about Tax Exempt and Business Orders?
A:
Business Customers with vendors licenses, retail tax I.D.'s or other special info,
add this info in the "Comments Section" at the bottom of the order form where you submit your other information to complete your order.
Additional Questions? Call our customer service 1-800-252-5223 M-Fri 9-6 EST.
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Q:
Who is Factory Direct Mirrors?
A:
Since 1985 Factory Direct Mirrors has been providing savy shoppers with our selection of Mirrors & Wedding Supplies. We import our mirrors directly from overseas suppliers. All mirrors are brand new and sold on both Factory Direct Craft Supply, Factory Direct Mirrors, Factory Direct Wedding and through our own website, www.factorydirectmirrors.com.
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Q:
May I Change or Cancel an Order?
A:
Factory Direct Mirrors ships quickly. Once you order, it is sent to our warehouse for shipment. Orders cannot be changed or added to once they have been placed.
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Q:
I Need My Mirrors FAST! Do you Offer Expedited Shipping?
A:
Yes, Factory Direct Mirrors offers both 2nd day and Overnight UPS shipping. Take a look at our shipping info for more details or phone us at 1-800-252-5223 M-Fri 9-6 EST.
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Q:
Does Factory Direct Mirrors Offer Gift Certificates?
A:
Yes! Gift certificates are a wonderful way to introduce your friends to shopping with Factory Direct Mirrors. Gift certificates can be used for products from our catalog or from our Web site. You may use your certificate to place an order by telephone, fax or mail.
We will ship your Factory Direct Mirrors Gift Certificate via mail just call 1-800-252-5223 to arrange for a Gift Certificate Order.
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Q:
How do I Receive Special Discounts or Sales Notices?
A:
Factory Direct Mirrors & Factory Direct Craft Supply offer great everyday pricing. However, at different times during the year we do offer special discounts. Be sure to sign up for our E-deals to receive these offers. These discounts & offers are only available via email. Be sure to sign up for www.factorydirectcraft.com edeals too!
Read More
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Q:
Mirrors are fragile.... How do you package them?
A:
We package thousands of mirrors each year for shipment across the world. So, we know how to ship mirrors.!
First each mirror is individually wrapped.
Then the mirrors are place in to a box.
But we are not done yet....
We then take this box place it inside a larger box and put more packing material around the outside of the first box.
So a box inside a box.
Of course if there is every any kind of damage we will promptly reship replacements.
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