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Shipping Information

Shipping Times:Most orders are processed and on their way to you within 48 hours. (business hours, does not include holidays or weekends) In stock items, shipped standard ground shipping, should be on your doorstep within 5-14 calendar days anywhere in the U.S.(including Alaska, Hawaii, U.S. Territories and Military Addresses). If not delivered by the 14th day, call our customer service center at 1-800-252-5223, 9:00am - 6:00pm EST Monday through Friday, and we will gladly assist you in tracking the order. Shipping times may vary due to the high volume of orders during peak seasons.

Sales Tax:Residents of the state of Ohio will be charged 6.5% sales tax calculated on the total of the order including shipping charges.

Please note: Due to shipping regulations, aerosol products cannot be shipped to customers in Alaska, Hawaii, U.S. Territories or Canada.

Returns and Exchanges

FactoryDirectMirrors.com strives for 100% customer satisfaction on every order and hopes that you are pleased with your purchase.

Mirror Exchange Policy
Claims for Shortages or damages must be reported within 3 business days from delivery date.
Merchandise being returned for exchange must receive an authorization number from our customer service department within 3 business days from delivery date.
*All exchanged merchandise must be in original packaging. There are no returns on mirrors - EXCHANGE ONLY.
*Contact our Customer Service Department at 1-800-252-5223.

All shipping & handling costs are not refundable.

Please note: We refund shipping costs only if the exchange is a result of our error

Exchanges can be sent to:

Factory Direct Mirrors Exchanges
315 Conover Dr.
Franklin, Ohio 45005

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Factory Direct Mirrors 315 Conover Drive, Franklin, OH 45005
Phone: 937-743-5855 Fax: 937-743-5500 Email: krafts2u@aol.com